I offer the deep insight you need to tackle your messiest user experience problems.
Through thoughtful information architecture, I make complex experiences easy to navigate for their users and actionable for the teams who build and manage them.
I’ve untangled the mess for organizations who were struggling to manage sprawling bodies of content, complicated software workflows, and gnarly customer service issues.
My colleagues appreciate me for the clarity I bring to these murky situations—tracing the layers of people, process, knowledge, and technology under the surface. My work provides teams with the blueprints to strategically align these elements toward a better and more manageable user experience.
I use information architecture, UX design, and service design techniques to increase teams’ understanding and alignment on how they can improve UX/CX outcomes.
As a collaboration with you and your team, these activities cut through the “mess” to define strategic problems and solutions. Along the way, you’ll level-up your UX capabilities.
For 12+ years, I’ve helped to deliver complex software products, content-heavy websites, and system-wide improvements to digital & IT services, such as:
Work with me to explore a problem in a focused engagement, or hire me to go all-in on a large, extended project.
If you have a project or issue you’d like to discuss, please get in touch!
If you’re a hiring manager or recruiter looking to assess my fit for a specific project or job description, here is a more detailed list of skills and experience.